Earn points with every order
Our loyalty programme is simple: you place an order, you collect points, and you turn them into discount vouchers you can use directly in your cart. No extra sign-up, no code to enter.
How it works
1. You place an order
For every full €5 (incl. VAT) spent on your items, you earn 1 point. Points are credited as soon as your order moves to the "Completed" status.
2. You collect points
Your points add up order after order. You can track your balance at any time from your customer account, with details of every transaction.
3. You save
From 100 points, convert them into a €5 voucher directly in your cart. The discount is applied immediately to the total due.
How your points are calculated
1 point for each full €5 (incl. VAT).
Only whole increments count: an order of €47 earns you 9 points (9 × €5 = €45); the remaining €2 isn’t converted, but it isn’t lost either — it simply doesn’t generate a point on that order.
- The calculation is based on the incl. VAT amount of your items.
- Shipping costs are not included in the calculation.
- Discounts and promo codes are deducted before the calculation.
- Points are added to your balance when the order moves to the “Completed” status, i.e. once your parcel has been shipped.
- You must be logged in to your account when you place the order: orders placed as a guest do not earn points.
Real-life examples
| Order amount | Points earned |
|---|---|
| €24 incl. VAT | 4 points |
| €47 incl. VAT | 9 points |
| €120 incl. VAT | 24 points |
| €250 incl. VAT | 50 points |
| €500 incl. VAT | 100 points = 1 €5 voucher |
Please note: the calculation is done on the order total, not product by product. The number of points shown on a product page is therefore an estimate for a single unit.
How to use your points
100 points = 1 €5 discount voucher. Your points are converted into vouchers directly in the cart, with no promo code to enter.
To ensure balanced use, you can use 1 voucher per €100 in your cart. A €100 cart therefore accepts 1 voucher; a €300 cart accepts up to 3 vouchers (i.e. €15 off).
€100 cart
1 voucher maximum, i.e. €5 off (100 points).
€200 cart
2 vouchers maximum, i.e. €10 off (200 points).
€300 cart
3 vouchers maximum, i.e. €15 off (300 points).
Cart under €100
No voucher can be used. Your points remain available for a future order.
Where to find your vouchers in the cart
- Log in to your customer account.
- Add your items to the cart, then go to the Cart or Checkout page.
- Just above the total, a “Loyalty vouchers” box shows your points balance and the number of vouchers you can use.
- Enter the number of vouchers to use. The discount is applied automatically to the total.
- Complete your payment. The corresponding points are deducted when the order is confirmed.
Changed your mind? Simply set the number of vouchers back to 0 before paying: your points won’t be deducted.
Validity period of your points
Each batch of points is valid for 12 months from the date it was earned. Validity is calculated order by order: points from a January order expire in January of the following year, regardless of points earned later.
When you use vouchers, your oldest points are used first. So you don’t lose anything as long as you order regularly.
A reminder appears in your customer account 30 days before a batch of points expires, with details of the points concerned and their deadline.
Frequently asked questions
No. The programme is automatic for all customers with an account. You just need to be logged in when you place an order to collect points.
Your points are credited when your order moves to the “Completed” status, i.e. once your order has been prepared and shipped. They therefore do not appear immediately after payment.
Yes. Loyalty vouchers can be combined with any promotional codes. Please note: points earned on the order are calculated after promo codes are deducted.
No. Only the amount of your items is taken into account in the calculation. Delivery costs are excluded.
In the event of a full refund, the points earned on that order are removed from your balance. If you used vouchers on that order, the corresponding points are returned to you with their original expiry date.
No. Points are tied to your customer account, cannot be transferred to a third party, and do not entitle you to any cash payment. They can only be used as discount vouchers on our products.
Orders placed without an account do not earn points. Contact us from the email address used for the order and we will review a manual adjustment on a case-by-case basis.
In your customer account, under the “My loyalty points” tab. You’ll find your balance, details of each batch with its expiry date, and the full history of your earnings and redemptions.
Check your points balance
No account yet? Create one with your next order to start collecting.
Programme terms
The loyalty programme is reserved for customers with an account who are logged in when placing an order. Points have no monetary value, cannot be transferred or refunded as cash, and can only be used as discount vouchers in our shop. They are valid for 12 months from the date they are earned. Shipping costs are excluded from the calculation. Points are credited when the order moves to the “Completed” status and removed in the event of a refund. We reserve the right to change the programme terms, suspend an account in the event of fraudulent use, or end the programme, by informing customers in advance. Points already earned remain usable for their validity period if the programme ends.
